Monthly Educational Programs can be supported by hosting the event at your property or by sponsoring the event at a site in the Lansing area.

Registration starts 30 minutes prior to the start time.

Questions?? Contact Deneen Hansen, Chair Education Committee at 517.327.2585 or dhansen@msbo.org

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Upcoming Program Dates for 2010

 

September 15, 2010 from 12:00 – 2:00 pm
Location Kellogg Center, East Lansing
Sponsored by the DoubleTree Bay City and
Yarrow Golf Resort and Conference Center

REGISTER HERE

C.A.R.E. Customer Service
Walt Stasinski, MEd, MPH, President, Potential Unlimited

We are all customers and we all serve customers. Excellent customer service comes from the heart. It starts with an attitude of caring and a genuine concern for the customer you serve. When you CARE for your customer, you feel good, the customer feels good and the reputation of your organization is enhanced. The human touch makes the difference. Come to this session and learn how good customer service can make all the difference. Counts for one program under the Leadership section for Certified Meeting Specialist (CMS) certification.

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October 19, 2010 from 5:00 – 7:00 pm
Location: DoubleTree Fort Shelby, Detroit
Sponsored by: DoubleTree Fort Shelby Detroit

Meet SGMP – Take time out of your busy day to come and relax with your colleagues. This sponsored reception is a chance to bring a colleague or contact someone from the Detroit area that could benefit from SGMP membership. Special room rates will be available.

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October 20, 2010 from 12:00 – 2:00 pm
Location: DoubleTree Fort Shelby, Detroit
Sponsored by: DoubleTree Fort Shelby, Detroit and Detroit Metro CVB

Outside of the Box Special Events
Jeanette Pierce, Inside Detroit; Cathy Brady, Detroit Metro CVB; and Tim Nelson, Grand Rapids Area CVB

Special events seem to be a part of every conference, whether it is a reception or spouses program or group sporting event. Come to this session and hear from a panel of representatives from CVBs and a representative from Inside Detroit and discover some very interesting and new, "outside of the box" options available for your special events. Counts for one program under the Education/Program section for Certified Meeting Specialist (CMS) certification.

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Registration starts 30 minutes prior to the start time.

Questions?? Contact Deneen Hansen, Chair Education Committee at 517.327.2585 or dhansen@msbo.org

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